FAQ

We process orders within 1-2 business days. Standard shipping via DHL/FedEx takes 10-15 days after dispatch (£12.95). Free shipping via EMS (for orders over £50) takes 15-25 days after dispatch. Please note these are estimates and may be affected by factors beyond our control.

We deliver worldwide except to Asia and some remote areas due to logistical constraints. If you have specific questions about your location, please contact us at [email protected].

Once your order is dispatched, you’ll receive a confirmation email with tracking information that allows you to monitor your delivery in real-time.

We offer a hassle-free return policy within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

If your item arrives defective or incorrect, we will cover the return shipping costs. Please contact us immediately at [email protected] with details and photos of the issue.

Yes, our Buddha Statues, Cherubs & Fairies, Animal Ornaments, and Bird Baths are crafted from materials designed to withstand typical outdoor conditions. Specific care instructions vary by product.

Our Automatic Watering Kits and Easy Drip Watering systems are versatile solutions suitable for most garden plants. Specific product descriptions include guidance for optimal use with different plant types.

Most of our furniture items come with clear assembly instructions and all necessary hardware. Some larger items may benefit from two-person assembly.

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed through secure, encrypted systems to ensure your financial information remains protected.

Absolutely. We use industry-standard encryption technology to protect your personal and payment information throughout the transaction process.

You can create an account during checkout by providing your email address and creating a password. This will allow you to track orders and save your preferences for future purchases.

We process orders quickly to ensure prompt delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to assist you.

Our dedicated customer service team can be reached at [email protected]. We typically respond to all inquiries within 24 business hours.

We’re based at 37 Bene’t St, Cambridge, GB CB6M 6OI, serving garden enthusiasts across the globe (excluding Asia and some remote areas).